VELORA GUIDE

IMPORTANT SERVICE INFORMATION

Cleaning, maintenance, replacement, and home-care services are not included in the standard Home Watch visit unless specifically stated in the client’s written service agreement.

All services must be requested or approved by the homeowner before being scheduled or performed.

The cost of all filters, batteries, light bulbs, cleaning supplies, replacement items, parts, materials, equipment, vendor services, delivery charges, applicable taxes, and other property-related expenses is the responsibility of the homeowner and is not included in VELORA’s service fees unless expressly stated in writing.

Whenever possible, VELORA will communicate the anticipated service, applicable coordination or service fee, and estimated third-party or material costs for the homeowner’s approval before proceeding. No additional non-emergency service will be performed without prior homeowner authorization.

VELORA does not guarantee the pricing, availability, workmanship, licensing, insurance, performance, or completion time of independent third-party vendors. Vendor invoices and related property expenses are the homeowner’s responsibility unless otherwise agreed in writing.

SERVICE TERMS & AUTHORIZATION

VELORA services are customized and provided only according to the client’s selected package, written service agreement, and prior authorization. The presentation of a service on this website does not mean that the service is automatically included in a Home Watch package, membership, or monthly fee.

Additional services—including cleaning, vendor coordination, delivery attendance, home appointments, personal concierge requests, errands, shopping, home preparation, storm services, maintenance coordination, and extended onsite assistance—may require advance scheduling and additional fees.

All purchases and property-related expenses, including groceries, household supplies, cleaning products, filters, batteries, light bulbs, replacement items, parts, materials, equipment, vendor charges, delivery fees, transportation costs, parking fees, applicable taxes, and other third-party expenses, are the homeowner’s responsibility unless specifically included in writing.

Before a non-emergency additional service is scheduled or performed, the scope of the requested service and any applicable VELORA service, coordination, hourly, or visit fees will be communicated and authorized in accordance with the client’s agreement.

Services are subject to availability, service area, safe access, reasonable notice, and the terms of the written service agreement. Additional visits and time beyond the agreed service scope may be billed separately.

The presentation of a service on this website does not mean that the service is included in the client’s package or monthly fee. Services are provided only when included in the written agreement or separately requested, authorized, and paid for by the homeowner.