Enhance your experience with our exclusive Velora Concierge Services, available individually or as an addition to your Velora Home Watch Package. Every service is personalized to complement your lifestyle and individual needs. Should you require a service not listed, our dedicated concierge team will gladly create a custom solution just for you.
- Pre-arrival home preparation
- Adjust thermostat and lighting
- Turn authorized home systems on or off
- Coordinate cleaning before arrival or after departure
- Grocery and household supply stocking
- Prepare bedrooms, linens, and common areas
- Check that the home is ready for the homeowner or approved guests
- Post-departure home check
- Confirm accessible doors and windows are secured
- Coordinate laundry and linen services
- Schedule and coordinate approved service providers
- Meet cleaners, pool companies, landscapers, technicians, and contractors
- Provide authorized property access
- Remain onsite when previously scheduled and contracted
- Communicate homeowner instructions to the service provider
- Provide photos and service updates when appropriate
- Confirm that scheduled work appears complete
- Assist with estimates and follow-up appointments
- Receive furniture and household deliveries
- Meet delivery professionals at the property
- Provide authorized access for installations
- Meet technicians, inspectors, repair professionals, and service providers
- Coordinate delivery and appointment windows
- Photograph delivered items upon request
- Confirm delivery or appointment completion
- Assist with approved guest or representative access
- Grocery shopping
- Refrigerator and pantry stocking
- Household supply shopping
- Local errands
- Restaurant reservations
- Activity and entertainment reservations
- Appointment scheduling
- Gift purchasing and gift wrapping
- Floral arrangements
- Welcome baskets and personalized arrival touches
- Mail pickup and forwarding
- Transportation and airport-service coordination
- Customized personal requests
- Private-chef coordination
- Meal-preparation arrangements
- Holiday decorating coordination
- Gift purchasing and wrapping
- Welcome gifts and guest-arrival preparation
- Floral arrangements
- Intimate event planning and coordination
- Dinner and celebration setup
- Local entertainment recommendations
- Notary services by appointment
- Wedding-officiant services by appointment
- Customized lifestyle requests
- Pre-storm property check
- Bring accessible outdoor furniture and loose items inside, as contracted
- Coordinate hurricane-shutter installation or closure
- Confirm accessible doors and windows appear secured
- Check the property after the storm when authorities and conditions permit safe access
- Visual inspection for apparent storm-related concerns
- Photo documentation of visible property conditions
- Prompt notification of visible concerns
- Coordinate approved service providers when necessary
- Light cleaning and home refresh coordination
- Routine cleaning coordination
- Deep-cleaning coordination
- Move-in and move-out cleaning coordination
- Pre-arrival and post-departure cleaning
- Window-cleaning coordination
- Pressure-washing coordination
- Laundry and linen-service coordination
- Home organization services
- Garage cleaning and organization coordination
- A/C filter replacement, when requested and authorized
- Smoke-detector battery replacement, when requested and authorized
- Light-bulb replacement, when requested and authorized
- Handyman and minor-maintenance coordination
- Painting and home-improvement coordination
Have a special request? Contact us to create a customized service plan.
IMPORTANT SERVICE INFORMATION
Cleaning, maintenance, replacement, and home-care services are not included in the standard Home Watch visit unless specifically stated in the client’s written service agreement.
All services must be requested or approved by the homeowner before being scheduled or performed.
The cost of all filters, batteries, light bulbs, cleaning supplies, replacement items, parts, materials, equipment, vendor services, delivery charges, applicable taxes, and other property-related expenses is the responsibility of the homeowner and is not included in VELORA’s service fees unless expressly stated in writing.
Whenever possible, VELORA will communicate the anticipated service, applicable coordination or service fee, and estimated third-party or material costs for the homeowner’s approval before proceeding. No additional non-emergency service will be performed without prior homeowner authorization.
VELORA does not guarantee the pricing, availability, workmanship, licensing, insurance, performance, or completion time of independent third-party vendors. Vendor invoices and related property expenses are the homeowner’s responsibility unless otherwise agreed in writing.
SERVICE TERMS & AUTHORIZATION
VELORA services are customized and provided only according to the client’s selected package, written service agreement, and prior authorization. The presentation of a service on this website does not mean that the service is automatically included in a Home Watch package, membership, or monthly fee.
Additional services—including cleaning, vendor coordination, delivery attendance, home appointments, personal concierge requests, errands, shopping, home preparation, storm services, maintenance coordination, and extended onsite assistance—may require advance scheduling and additional fees.
All purchases and property-related expenses, including groceries, household supplies, cleaning products, filters, batteries, light bulbs, replacement items, parts, materials, equipment, vendor charges, delivery fees, transportation costs, parking fees, applicable taxes, and other third-party expenses, are the homeowner’s responsibility unless specifically included in writing.
Before a non-emergency additional service is scheduled or performed, the scope of the requested service and any applicable VELORA service, coordination, hourly, or visit fees will be communicated and authorized in accordance with the client’s agreement.
Services are subject to availability, service area, safe access, reasonable notice, and the terms of the written service agreement. Additional visits and time beyond the agreed service scope may be billed separately.
The presentation of a service on this website does not mean that the service is included in the client’s package or monthly fee. Services are provided only when included in the written agreement or separately requested, authorized, and paid for by the homeowner.